Returns & Refunds

1. Returns

• You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused and in the same condition that you received it.

• Your item must be in the original packaging.

• You must provide the receipt or proof of purchase.

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2. Refunds

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• We will immediately notify you on the status of your refund after inspecting the item.

• If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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3. Shipping

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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4. Non-Returnable Items

Certain items are ineligible for returns:

• Perishable goods (such as food items or snacks included in kits).

• Personal care items (such as opened skincare or hygiene products).

• Customized or personalized kits.

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5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at tessa@feelgoodkitssf.com with your order number and a photo of the item's condition. We will arrange for a replacement or a full refund at no additional cost to you.